Effective Date: 07/12/2025
Website: www.krunchoz.com
Brand: Krunchoz – Luxury in Every Bite

Welcome to Krunchoz! By using our website, purchasing our products, or accessing our services, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using www.krunchoz.com, you agree to comply with all terms, policies, and guidelines mentioned on this website.
If you do not agree with any part of these terms, please do not use our website.

2. Products & Services

Krunchoz sells premium dry fruits, makhana, nuts, seeds, and healthy snack blends.
We reserve the right to:

  • Modify, discontinue, or update any product

  • Change pricing without prior notice

  • Limit quantities for wholesale or bulk orders

All product images are for illustration only; real products may vary slightly in color or appearance.

3. Use of Website

You agree not to:

  • Misuse our website

  • Attempt unauthorized access to servers or databases

  • Interfere with website functionality

  • Use the website for fraudulent activities

We may restrict or terminate access to any user violating these rules.

4. Orders & Payments

By placing an order, you confirm that:

  • All information provided is accurate

  • You are authorized to use the selected payment method

  • The order is placed for personal or authorized business use

Payments are processed through secure third-party payment gateways.
Krunchoz is not responsible for payment failures due to technical issues.

5. Pricing & Billing

  • All prices listed on the website are inclusive/exclusive of applicable taxes as displayed.

  • We reserve the right to update prices anytime.

  • In case of pricing errors, we may cancel or modify the order after notifying you.

6. Shipping & Delivery

We aim to ship all orders promptly. Delivery times may vary based on:

  • Location

  • Courier availability

  • Unexpected logistics delays

Krunchoz is not responsible for delays caused by courier partners or external factors.

7. Returns, Refunds & Replacement

As these are food products, returns are limited.
Replacements or refunds are only provided if:

  • The product delivered is damaged

  • The item is incorrect

  • The package is tampered with at the time of delivery

Customers must provide proof (photo/video) within 24 hours of delivery.
Detailed policy will be specified in our Refund Policy page.

8. Accuracy of Information

We strive to ensure all product descriptions, ingredients, and details are accurate.
However, minor variations may occur due to natural product differences.

9. Intellectual Property Rights

All content, including:

  • Brand name “Krunchoz”

  • Logo

  • Product images

  • Website design

  • Texts, graphics, and digital assets

is the property of Krunchoz and protected under Indian copyright and trademark laws.
No user is allowed to copy, resell, or distribute without permission.

10. Third-Party Links

Our website may contain links to third-party websites like Instagram, Facebook, etc.
We are not responsible for the content, practices, or privacy policies of those websites.

11. Limitation of Liability

Krunchoz is not liable for:

  • Any health issues caused due to personal allergies

  • Improper storage of products after delivery

  • Misuse or overconsumption of any item

  • Losses caused by technical website errors or downtime

You agree to use our products responsibly and as recommended.

12. Indemnification

You agree to indemnify Krunchoz from any claims, losses, damages, legal fees, or liabilities arising from:

  • Violation of these terms

  • Misuse of our website

  • Providing incorrect information

13. Governing Law

These Terms & Conditions are governed under the laws of India, specifically Gujarat Jurisdiction (Surat).

14. Changes to Terms

Krunchoz reserves the right to update or modify these Terms anytime.
Changes will be effective immediately once published on this page.

15. Contact Information

For any questions regarding these Terms & Conditions, contact us:

📧 Email: Hello.krunchoz@gmail.com
📞 WhatsApp: +91 97242 69969
📍 Address: Block No-148, Dharamnagar Society, AK Road, Surat, Gujarat – 395008
🌐 Website: www.krunchoz.com