At Krunchoz, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping & billing address

  • Payment details (processed through secure payment gateways)

B. Non-Personal Information

  • Browser type

  • Device type

  • IP address

  • Cookies

  • Pages visited & time spent on the site

C. Transaction Information

  • Order history

  • Product preferences

  • Customer queries & communication history

2. How We Use Your Information

We use your data strictly to provide you with better service:

  • To process and deliver your orders

  • To send order updates & shipping notifications

  • To provide customer support

  • To improve our products and website experience

  • To send offers, promotions, and updates (only with your consent)

  • To detect and prevent fraud or suspicious activity

3. Sharing Your Information

We do not sell or trade your personal information.

However, we may share your data with trusted third parties only for the following purposes:

  • Delivery partners (to ship your orders)

  • Payment gateways (to securely process payments)

  • Technical service providers (website hosting, analytics, etc.)

All partners follow strict security practices.

4. Cookies & Tracking Technology

Our website uses cookies to:

  • Improve your browsing experience

  • Store cart information

  • Analyze website traffic

  • Understand customer behavior

You can disable cookies through your browser settings, but certain features may not function properly.

5. Payment Security

We use trusted and secured payment gateways.
Your card details, UPI information, or banking data are not stored on our servers.
All transactions are encrypted and processed safely.

6. Data Protection & Security

We apply strong technical safeguards, including:

  • SSL encryption

  • Secure servers

  • Restricted data access

  • Regular security audits

Despite this, no online transmission is 100% secure, but we take all necessary steps to protect your data.

7. Your Rights

You have the right to:

  • Access your stored information

  • Request correction or updates

  • Request deletion of your data

  • Opt-out of promotional messages

For any request, email us at: Hello.krunchoz@gmail.com

8. Third-Party Links

Our website may contain links to external websites (e.g., Instagram, Facebook, etc.).
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Krunchoz does not knowingly collect data from children under 13 years.
If you believe data has been collected, please contact us for immediate removal.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.

11. Contact Us

For any queries related to privacy, data usage, or this policy, contact us at:

📧 Email: Hello.krunchoz@gmail.com
📍 Address: Block No-148, Dharamnagar Society, AK Road, Surat, Gujarat – 395008
🌐 Website: www.krunchoz.com
📞 WhatsApp: +91 97242 69969